Refund policy

RETURNS & EXCHANGE POLICY

This policy outlines your rights and our return process in accordance with Australian Consumer Law.

1. Requesting a Return or Exchange

To request a return or exchange, please contact us at
support@charlievegas.com within the applicable return period and include:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for your return

  • Clear photos if the item is faulty or incorrect

Our team will review your request and provide return instructions if approved.

2. Change-of-Mind Returns

We offer a 14-day return window from the date of delivery for change-of-mind returns or exchanges.

To be eligible, items must be:

  • Unworn, unwashed, and in original condition

  • Returned with all tags attached and original packaging included

  • Accompanied by valid proof of purchase

Returns that do not meet these conditions may be declined and returned to the customer at their expense.

For approved change-of-mind returns:

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

  • Refunds are issued to the original payment method after the item is received and inspected

  • Please allow 5–10 business days for refund processing once approved

3. Non-Returnable Items

Unless faulty under Australian Consumer Law, the following items cannot be returned or exchanged:

  • Socks

  • Headwear

  • Gift cards

  • Store credit

  • Items marked Final Sale

4. Tag & Condition Requirements

The original CV garment tag must remain attached for any change-of-mind return to be accepted.
Items returned with tags removed, worn, washed, or damaged will be rejected and sent back to the customer.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact
support@charlievegas.com with your order number and clear photos of the issue.

Please notify us as soon as reasonably possible after discovering the fault.

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund where a product:

  • Is faulty or unsafe

  • Does not match its description

  • Is not fit for its intended purpose

For approved faulty or incorrect returns, CHARLIE VEGAS will cover the return shipping cost and provide full return instructions.

Nothing in this policy limits your rights under Australian Consumer Law.

6. Returns Without Approval

Returns sent without prior approval may not be accepted for change-of-mind requests and may be returned to the sender.

7. Contact

For any return or refund enquiries, please contact:
support@charlievegas.com

We aim to respond to all enquiries within 1–2 business days.